Privacy Policy – Latch Estate Agents

Last updated: 15 November 2026

Latch Estate Agents (“we”, “us”) is a trading name of Gable Property Group Limited, a company registered in Scotland (SC908666), registered office 48 West George Street, Glasgow. We are the data controller for personal information collected through latchestateagents.co.uk. This policy explains what we collect, why, and your rights under UK data protection law (UK GDPR and the Data Protection Act 2018).

What we collect

Details you give us: your name, phone number, email address and any message you send through our forms.
Property details: the address of a home you want valued or sold, your timescales, and the property you enquire about.
Identity and anti-money-laundering checks: proof of identity, address and source of funds where the law requires us to check them.
Website usage: if you accept analytics cookies, information about how you use our site, such as pages viewed, device and approximate location. See “Cookies” below.

Why we use it and our lawful basis

To reply to your enquiry and provide our services. This is necessary to take steps at your request before entering a contract, or to perform a contract with you.
To arrange valuations and viewings, pass offers between buyers and sellers, and progress sales. This is in our legitimate interests and yours.
To carry out identity and source-of-funds checks under the Money Laundering, Terrorist Financing and Transfer of Funds Regulations 2017. This is a legal obligation.
To understand how our website is used and improve it, only where you have consented to analytics cookies.
To tell you about new properties or services, only where you have asked us to. You can opt out at any time.

Who we share it with

We never sell your information. We share it only where needed with:

the buyer or seller on the other side of a transaction, and their solicitors;
your own solicitor or mortgage adviser, where you ask us to;
identity verification providers used for anti-money-laundering checks;
property portals such as Rightmove, for property details only (never buyer details);
service providers who host our website and email (IONOS) and provide analytics (Google), under contracts that protect your data;
regulators, law enforcement or our redress scheme where the law requires it.

Some providers may process data outside the UK. Where they do, we make sure appropriate safeguards are in place, such as UK adequacy regulations or approved contract clauses.

How long we keep it

General enquiries that do not go any further: up to 2 years.
Records of a sale, offer or bid: 6 years after the transaction, for legal and accounting purposes.
Anti-money-laundering records: 5 years after our business relationship ends, as the law requires.

Your rights

You have the right to access the information we hold about you, ask us to correct or delete it, object to or restrict how we use it, ask for a copy to move elsewhere, and withdraw consent at any time. To use any of these rights, email info@latchestateagents.co.uk. We will respond within one month.

If you are unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113. We would appreciate the chance to put things right first.

Cookies

Cookies are small files stored on your device. We use:

Essential cookies that make the site work and remember your cookie choice. These are always on.
Analytics cookies (Google Analytics) that tell us how visitors use the site. These are only set if you click “Accept” on our cookie banner.

You can change your mind at any time using the “Cookie settings” link at the bottom of every page, or by clearing cookies in your browser.

Contact

Gable Property Group Limited, 48 West George Street, Glasgow. Email: info@latchestateagents.co.uk.